Returns, Refund, and or Exchanges

Returns - We accept returns within 30 days of purchase. We may exchange your item for something else in our store of equal value, or refund your money if you are eligible. We must receive the item you want to return or exchange within 30 days of purchase. If 30 days have passed since you purchased the item, unfortunately, we can’t offer exchanges or refunds.

To be eligible for a refund or an exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Non-returnable and non-exchangeable items:
Gift cards. We do not accept returns and exchanges of our store gift cards.

To return your purchased item, we require a receipt or proof of purchase. For free returns, email us for a free return label.

Any returned item that is not in its original condition, is damaged, or has missing parts is not eligible for a refund or exchange.
Any item received by us more than 30 days after the purchase date is not eligible for a refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm receipt. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, an exchange will be processed and shipped to your address on file. If you are approved for a refund, it will be processed and automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please get in touch with us at rhoandnyainc@gmail.com,

Sale/Clearance items
Only regular-priced items may be refunded and or exchanged. Unfortunately, sale and clearance items cannot be refunded or exchanged. Sale and clearance items are final.

Exchanges
We will replace items if they are defective or damaged due to our fault. If you need to exchange it for the same item or for other items of equal value, email us at rhoandnyainc@gmail.com and send your item to Rho & Nya Clothing and General Merchandise, 1139 S. Harris Road, Ypsilanti, MI 48198.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.

Mystery Boxes

We are confident you will love the contents of your mystery box when you receive your shipment. However, if for any reason you have issues with your mystery box purchase, here are your options:

- Call or message us about the issue

- Our Mystery Boxes are eligible for exchanges and or Store Credit only

- Package and return the items you want to exchange, or get a Store Credit for

- Upon receipt of your returned items in the original condition and in the same packaging, we will exchange and or issue you our store credit to purchase any other items of your choice.

Custom-made garments

We do not accept returns for custom-made garments. However, we will work with you to ensure your custom-made garments are perfect, just as you like them. We will check the garment fit with you on Zoom before we ship it. Once you receive your garment, if any further adjustments are needed, please ship it back to us for final adjustments. From this point on, shipping costs will be borne by you.

Shipping
To return your product, you should mail it to Rho & Nya Clothing and General Merchandise at 1139 S. Harris Road, Ypsilanti, MI 48198.

We offer free returns for eligible U.S. orders when we receive the returned item within 30 days of the purchase date. International orders are not eligible for returns or exchanges.